Terms of Service

Last updated: 24 April 2026

These Terms of Service (“Terms”) govern the use of services, software, deliverables and any related materials (collectively, the “Services”) provided by HULKCLAW COMMERCE LTD, a company registered in England and Wales under company number 17160353, with registered office in Covent Garden, London, United Kingdom (“HULKCLAW”, “we”, “us” or “our”). By engaging our Services, signing a statement of work, purchasing a subscription, or otherwise accessing any deliverable made available by us, the customer (“Client” or “you”) agrees to be bound by these Terms. If you do not agree, you must not use the Services.

1. Acceptance of Terms

These Terms constitute a legally binding agreement between HULKCLAW and the Client. Acceptance occurs when the Client signs a quotation, engagement letter or statement of work, makes payment against an invoice referencing our Services, or when an authorised representative of the Client expressly confirms in writing (including by email) that the Services may commence. Continued use of the Services after any update to these Terms is deemed acceptance of the updated version. Material changes will be notified in advance by email to the Client’s designated business contact.

2. Description of Services

HULKCLAW provides business-to-business services in three primary categories: (a) AI automation and multi-agent orchestration for enterprise operations; (b) custom software engineering, including bespoke backend systems, APIs and integrations; and (c) automated video production using AI-assisted pipelines for marketing, training and internal communication content. The precise scope of any engagement, including deliverables, timelines, acceptance criteria and fees, is documented in a separate statement of work (“SOW”) or subscription order form. Where a conflict arises between these Terms and a signed SOW, the SOW prevails for that specific engagement.

3. Licensing & Intellectual Property

Unless otherwise agreed in a signed SOW, HULKCLAW retains all intellectual property rights in its underlying platform, tooling, libraries, models, configurations and know-how. Upon full and final payment of all amounts due under an engagement, the Client is granted a perpetual, worldwide, non-exclusive, royalty-free licence to use the specific deliverables produced for the Client under that engagement for the Client’s internal business purposes. The Client may not resell, sublicense, or redistribute HULKCLAW’s underlying platform, source code or generic tooling to third parties without our prior written consent. Any open-source components embedded in deliverables remain subject to their original licences, and HULKCLAW will identify these on request.

Videos and other media produced by HULKCLAW on behalf of the Client are licensed to the Client for commercial use in the markets and channels specified in the SOW. Unless explicitly stated, the Client may not claim authorship of HULKCLAW’s proprietary pipelines or represent generic HULKCLAW-branded assets as their own original work.

4. Payment Terms

Fees are set out in the applicable SOW, subscription order form or published pricing page. All amounts are stated exclusive of VAT and any other applicable taxes, which will be added at the prevailing rate where legally required. Unless otherwise agreed in writing, invoices are payable within fourteen (14) days of the invoice date, by bank transfer in GBP or EUR, to the bank account specified on the invoice. Subscriptions are billed monthly or annually in advance, and are pro-rated on a daily basis for mid-cycle upgrades, downgrades or cancellations taking effect at the end of the current billing cycle. Overdue invoices accrue statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998. We reserve the right to suspend access to the Services if any invoice remains unpaid more than fifteen (15) days past its due date, following written notice to the Client.

5. Client Responsibilities

The Client agrees to provide timely access to any information, credentials, systems, content and personnel reasonably required for HULKCLAW to perform the Services, and to ensure that any such material does not infringe third-party rights or breach applicable laws. The Client is responsible for ensuring that its use of the Services complies with all laws, regulations and industry codes applicable to its business, including but not limited to data protection, export controls, advertising standards and financial services regulation in its markets of operation. The Client shall not use the Services to generate or distribute unlawful, defamatory, fraudulent or rights-infringing content, nor to attempt to compromise the security or integrity of HULKCLAW infrastructure or that of any third party.

6. Warranties & Disclaimers

HULKCLAW warrants that it will perform the Services with reasonable skill and care, consistent with industry standards for comparable professional technology services. Except as expressly stated in these Terms or in a signed SOW, the Services and all deliverables are provided “as is”, and all other warranties, whether express, implied, statutory or otherwise, including any implied warranties of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement, are excluded to the maximum extent permitted by law. AI-generated outputs are probabilistic by nature and the Client is responsible for reviewing them before operational or public use.

7. Limitation of Liability

To the maximum extent permitted by law, HULKCLAW shall not be liable to the Client for any indirect, incidental, special, consequential or punitive damages, nor for any loss of profit, loss of revenue, loss of data, loss of goodwill or loss of anticipated savings, however arising and whether in contract, tort (including negligence), breach of statutory duty or otherwise, even if HULKCLAW has been advised of the possibility of such losses. The aggregate liability of HULKCLAW under or in connection with an engagement, whether arising in contract, tort or otherwise, shall not exceed the total amount actually paid by the Client to HULKCLAW under that engagement in the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in these Terms excludes or limits liability which cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

8. Confidentiality & Data Protection

Each party agrees to treat as confidential any non-public information disclosed by the other in connection with the Services, and to use it only for the purposes of performing or receiving the Services. HULKCLAW processes personal data in accordance with its Privacy Policy and applicable data protection law, including the UK General Data Protection Regulation and the Data Protection Act 2018. Where HULKCLAW acts as a processor on behalf of the Client, a separate data processing addendum will apply on request.

9. Term & Termination

These Terms apply for the duration of each engagement and remain in force for as long as the Client uses the Services. Either party may terminate an engagement for material breach by giving written notice if the breach remains unremedied for thirty (30) days after written notice identifying the breach is given. Either party may terminate an ongoing subscription for convenience by providing at least thirty (30) days’ prior written notice, with effect from the end of the then-current billing cycle. Upon termination, the Client shall pay all fees accrued up to the effective date of termination. Clauses which by their nature are intended to survive termination, including those relating to intellectual property, confidentiality, payment and limitation of liability, will do so.

10. Governing Law & Jurisdiction

These Terms and any non-contractual obligations arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. The parties submit to the exclusive jurisdiction of the courts of England and Wales for the resolution of any dispute or claim arising out of or in connection with these Terms, subject to the parties’ rights to seek interim relief in any competent jurisdiction.

11. Contact

All notices, questions and contractual correspondence under these Terms should be directed to: